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the never-ending quest for pragmatic solutions, useful plans, flawless execution, and designs that endure
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Copying mindsets

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Submitted by Bryan Pflug on Sun, 02/18/2007 - 12:34

The secret to Toyota's success is not a set of techniques but is philosophy - the mindset of TQM and continuous improvement it has embraced - and the company's relationship with workers that has enabled it to tap their deep knowledge. As a wise executive ... said about imitating others, "We have been benchmarking the wrong things. Instead of copying what others do, we ought to copy how they think."

— Jeffrey Pfeffer and Robert Sutton
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