Unknown unknowns
People can do remarkably well in controlling complex machines whose workings are fully understood and open to view. One example is how crews manage to land airplanes on the decks of aircraft carriers at one-minute intervals or less with very few accidents, especially considering the hazards. When meeting a new system, people need time to know its workings under good conditions and bad. The most dangerous time is when the operators don't know what they don't know.
Inviting Disaster
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