Governing chaos: getting a grip on policies, processes, and behaviors
Governance systems, and the improvement efforts that underlie them, represent a popular approach to introducing discipline and changing behavior within an organization or enterprise. The assets which make up these governance systems include written material (policies, processes, procedures, metrics, and associated training materials and tools) necessary to efficiently introduce, apply, and monitor governance within an organization, and to improve organizational performance. These assets are intended to be employed within and across initiatives, businesses, sites, projects and disciplines to guide and direct behavior and accomplish or pursue target business results. Once such a governance framework is established, and the organization using this framework becomes sufficiently mature in applying this framework, this structure provides a basis to build, locate, integrate, utilize, and improve individual governance assets themselves, in order to evolve organizational behaviors and improve outcomes.
