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Governing chaos: getting a grip on policies, processes, and behaviors

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Submitted by Bryan Pflug on Sat, 01/06/2007 - 05:02

Are common processes really a way to transfer best practices across an organization, or instead likely to introduce bureacracy and inflexibility into such an environment? Are governance systems just what you do to stay compliant with the law, or truly a means of achieving world-class performance? What are the rules for building, deploying, and operating a governance system, and how should they be enforced? How important are the creation of world-class processes in implementing a system of governance, and in consistently achieving goals and targeted levels of business performance? Why are ‘common processes’ so uncommon? Do I really need to use 'best' practices to satisfy governance requirements? Won't standardizing on processes stifle innovation? If I have good people, do processes still matter? If it's not broken, why change it?

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  • Summary of recommendations
  • Background
  • Governance architecture usage scenarios and needs
  • Governance lexicon and context
  • Governance frames of reference
  • Unavoidable tensions between structure and autonomy: the cultural challenge
  • Implementation dynamics
  • Improvement strategies and success factors
Summary of recommendations ›
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