Governing chaos: getting a grip on policies, processes, and behaviors
Are common processes really a way to transfer best practices across an organization, or instead likely to introduce bureacracy and inflexibility into such an environment? Are governance systems just what you do to stay compliant with the law, or truly a means of achieving world-class performance? What are the rules for building, deploying, and operating a governance system, and how should they be enforced? How important are the creation of world-class processes in implementing a system of governance, and in consistently achieving goals and targeted levels of business performance? Why are ‘common processes’ so uncommon? Do I really need to use 'best' practices to satisfy governance requirements? Won't standardizing on processes stifle innovation? If I have good people, do processes still matter? If it's not broken, why change it?
