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ITIL

ITIL

The IT Infrastructure Library is a set of best practices for IT service support and delivery built by the UK government. It consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; and The Business Perspective.
The IT Infrastructure Library is a set of best practices for IT service support and delivery built by the UK government. It consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; and The Business Perspective.

Does the organization set and review either targets or objectives for availability management?

Yes
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No
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Response dependent upon situation
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Do not understand question
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Do not know answer
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Total votes: 0

Have limits been set for capital and operational expenditure?

Yes
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No
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Response dependent upon situation
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Do not understand question
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Do not know answer
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Total votes: 0

Does Availability Management coordinate with Service Management on targets for the IT infrastructure component performance?

Yes
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No
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Response dependent upon situation
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Do not understand question
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Do not know answer
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Total votes: 0

Are invoices simple, accurate and issued on time?

Yes
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No
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Response dependent upon situation
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Do not understand question
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Do not know answer
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Total votes: 0

Is the Service Desk perceived as a strategic function by Senior Managers?

Yes
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No
0% (0 votes)
Response dependent upon situation
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Do not understand question
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Do not know answer
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Total votes: 0
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